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For over 20 years ServiceMaster of Edmonton has been serving the Greater Edmonton area providing commercial carpet and upholstery cleaning services and other office specialty cleaning. In that time we have seen significant growth and now rank #3 in North America in sales within the ServiceMaster Clean family.
ServiceMaster of Edmonton was founded in 1994 by Scott and Cara Smith. There are many keys to the successes of the organization. First we have made a conscious effort to grow our carpet cleaning maintenance base. Regular carpet maintenance prolongs carpet life and helps to improve indoor air quality, and we are passionate advocates of this process.
Secondly, we believe in quality customer service which means reacting quickly and dealing with cleaning issues effectively. ServiceMaster of Edmonton asks for feedback regularly. This allows us to be proactive to our customers' changing cleaning needs.
Thirdly we believe in measurement of customer satisfaction and sales growth. We can only be our best when we are accountable to our goals.
We are proud of our continued growth. Today we have over 100 monthly clients and our penetration into the large property managers will precipitate our growth for years to come. Our success is based on our consistancy of quality and customer service. Our mission is to be the best commerical specialty cleaning company in Edmonton. Our promise is to be continually proactive in our approach and reactive at times to the market and client cleaning needs.
“Our carpets have never looked better! When we had an issue with some ink being spilled on a carpet, ServiceMaster was there the same day to try and rectify the damage. Although damage was extensive, the carpet was saved. Very impressive! “- Ebony with Enerflex
“Courteous and prompt service. Very easy to deal with “ – Karin with Atco I-Tek
“Rapid response to any issues. Availability of service when required. Ease of scheduling routine service. Automatic Notices for scheduled service. Follow up enquiries the day after service completed. Service Master employees have very good communication with vendors to keep them informed on progress / issues that may arise during service”-Craig with Alert Corp
“Flexible, efficient and economical service. Excellent quality of work and customer service/communication’- George with Flint Energy
“I appreciate the pre-service and follow up calls. The work is always done well but if an issue does come up, ServiceMaster is always quick to take care of the matter.” Lana with Price Waterhouse
Over the years, Canada has made several contributions to ServiceMaster Clean operations internationally. A program initially known as Spotlight was launched in 1973 and is the father of modern carpet care maintenance methods. It consisted primarily of the concept of spot cleaning, complemented by less frequent deeper cleaning procedures.
Additionally, Canada pioneered the sale of franchises by service line. This concept promoted greater expertise and knowledge in each service line.